Скачать или смотреть Automatic compensation for broadband and landline users

We know how frustrating it can be when you’re without broadband. Waiting too long for a fault to be fixed, or a service to be installed, is not acceptable.

If this happens to you, we think your telecoms provider should give you compensation. And you shouldn’t have to jump through hoops to get it.

So Ofcom set out plans to ensure broadband and landline providers automatically pay out when things go wrong. Now, the major telecoms firms have agreed.

This means millions of broadband and landline customers will get money back, when:
· a problem isn’t fixed quickly enough
· an engineer doesn’t turn up
· or a new service isn’t ready on time

This is one of the ways Ofcom is acting on behalf of telephone and broadband customers. To find out more, visit ofcom.org.uk