Скачать или смотреть What are the security roles within Microsoft Dynamics 365 Customer Service Omnichannel application?

This video explains about the various security roles which play a role in Dynamics 365 Customer Service Omnichannel application.

The different roles are as listed below:
⭐ Basic User (for all users of Omnichannel)
⭐ Omnichannel Administrator (for performing administrative tasks)
⭐ Omnichannel Agent (for performing agent tasks)
⭐ Omnichannel Supervisor (for performing supervisor tasks)
⭐ Omnichannel API Access
⭐ Omnichannel CDS Flush Role
⭐ Productivity Tools user (for users of D365 productivity tools)
⭐ Productivity tools administrator (for users of D365 productivity tool)
⭐ Customer Service Representative (required to work with case entity)
⭐ App Profile Manager Administrator (for assigning App profile to users)
⭐ App Profile User

Girish Uppal walks you through the different security roles available within Microsoft Dynamics 365 Customer Service Omnichannel application.

#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel

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