Episode #4 | Key Skills for Leading Teams in Small Businesses

In this episode of "Unlock HR with the D'Souza Sisters," we explore the vital role of line managers in small businesses. Discover practical strategies to enhance leadership skills, promote teamwork, and navigate the unique challenges of managing small teams.

🌟 Time Stamps
0:00 Welcome
0:27 What we cover today
1:07 Essential Line Manager Skills
2:28 Business Owner Vs. Line Manager
3:13 Communicating your Vision
3:38 ‘Use Your Words’
3:51 Line Manager Relations = Employee Experience
4:42 Communication Skill is the MOST important
4:55 Managing Ambiguity
5:36 Self-Forgiveness
6:13 Role of Mentors & Coaches
7:32 Simplification in the key
7:54 Systems & Structure
8:28 The danger of letting the team organise themselves
9:17 US vs. Them Challenge in teams
10:01 Managing by Design NOT by default
10:25 JD’s, Systems & SOP’s
10:45 What you can learn from Large Organisations
11:04 Employees performing multiple roles
11:36 Breakdown in communication
11:56 Success of the team relies on YOU
12:02 Creating the right environment
13:15 The problem with HR in Start Ups
14:54 How to fix it
16:12 What is a Department-led culture vs. Organisation-led culture
16:30 The breakdown with Customers
17:02 Cohesive Culture leading to customer experience
17:19 5 Things that every manager should have in their toolkit
18:02 Adapting to Change
18:46 Line Manager role in the hiring process
20:26 One-to-one relationship with your team
21:09 What to focus on in the one-to-one meetings
22:08 Leaving Personal matters at home
22:30 Personal issues have an influence and impact on the results on the work front
23:29 Difference between being a Line Manager & Managing Operations
24:02 Being Organised
24:50 How to progress vs. How to Control
25:12 Line Manager Red Flags
25:41 Temperamental Line Managers
27:15 Line Manager Green Flag
27:41 Google Example
28:20 How to deal with employee mistakes
29:13 Being an approachable line manager
29:26 Open Door Policy
30:16 Different pace of performance in a team
31:17 High performance leading to burn out
31:54 Diversity in Teams in Dubai
32:37 Funny example of Diversity
33:59 Importance of a Unified culture
34:38 How can line managers support Employee Engagement in their team
37:08 Dubai Fitness Challenge
37:50 Evolution of the role of Line Managers
38:52 How to manage remote teams
40:24 Rapid Fire Wrap Up & Summary
42:05 End Note

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