Introduction to building customer loyalty online | Google Digital Marketing & E-commerce Certificate

This video is part of the Google Digital Marketing & E-commerce Certificate. If you’re curious about the latest trends in technology and business, a career in digital marketing & e-commerce is within reach.

The program, created by Google employees in the field, is designed to provide you with job-ready skills in under 6 months to start or advance your career in digital marketing and e-commerce.

Take the Certificate HERE: https://goo.gle/47SIQvp

Why earn a Google Career Certificate?
► No experience necessary: Learn job-ready skills, with no college degree required.
► Learn at your own pace: Complete the 100% online courses on your own terms.
► Stand out to employers: Make your resume competitive with a credential from Google.
► A path to in-demand jobs: Connect with top employers who are currently hiring.

00:00 Introduction
00:27 Welcome
01:08 Introduction to customer loyalty
05:47 Rewards programs
12:36 Dynamic remarketing
14:55 Post-purchase follow-up methods
20:07 Survey customers and ask effective questions
25:41 How to provide excellent customer service

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