The Netflix Culture Memo and Diversity in the Digital Age

Praised at the time for focusing on “values and performance over rules and controls,” Netflix’s initial 2009 “Culture Memo” had a sizeable impact on the streaming behemoth’s internal culture and across the industry as well, but it had some significant blind spots, virtually ignoring diversity and inclusion through multiple iterations over its first decade, as former Netflix Global Education Manager Lori Greene recounts in this clip from Streaming Media NYC. Weber Shandwick Chief DEI Officer Judith Harrison affirms that the Netflix Culture Memo’s glaring omissions reflect a broader myopia across the media and entertainment industry, where notions of “cultural fit” that drive employment decisions rarely account for what a candidate might add to the culture of an organization. Greene, Harrison, and McCann DEI Chief Singleton Beato discuss these and other issues surrounding what the FCC defined in 2004 as “Diversity and Communications in the Digital Age” and our progress toward equity or lack thereof.