Скачать или смотреть How to plan agent recognition for reaching goals?

Recognizing your call center agents for hitting their goals is crucial for motivation and performance. But how do you effectively plan agent recognition that truly resonates and drives results? This video explores strategic approaches to celebrating achievements.

While the full script isn't available, an effective plan for agent recognition typically involves:
► Defining clear, measurable goals for agents.
► Implementing a diverse recognition program that includes both monetary and non-monetary rewards.
► Ensuring timely and consistent recognition to maintain motivation.
► Personalizing recognition efforts to align with individual agent preferences.
► Creating a culture of continuous feedback and appreciation alongside formal recognition.


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