Скачать или смотреть Unlocking the Power of Engagement in Hospitality & Tourism | CHTA People Development Webinar

Employee engagement in hospitality and tourism is the key to retention, stronger eNPS, and better guest experiences. In this CHTA People Development Webinar, experts share actionable strategies to help hospitality leaders build engaged, people-first workplaces.

Moderated by Stacy Cox, CEO of the Turks and Caicos Hotel and Tourism Association, with featured panelist Julie Turney, Founder & CEO of HR@Heart Consulting Inc., and guided by Brittany Brathwaite, Chair of the CHTA People Development Committee, this session explores:
Why engagement begins before technology
The connection between eNPS and employee experience
How clear systems boost morale and guest satisfaction
Practical strategies and real-world examples from hospitality leaders

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