JAN Role-Play Training Series: Medical Information and the Interactive Process

Medical Information and the Interactive Process is a JAN Role-Play Training Series video that demonstrates that an employer may request personal medical information to support an employee’s need for accommodation under the federal Americans with Disabilities Act (ADA). The video depicts a performance evaluation discussion with an employee, Carson, who is not meeting expectations. Carson has not formally disclosed a medical condition/disability, but the supervisor, Julie, recognizes that Carson may have a medical condition that is affecting performance, and may benefit from reasonable accommodation. Carson does not want to discuss personal medical information with Julie and wants to keep this information private, but after having the accommodation conversation with Forrest in human resources, Carson understands that medical information may be requested to support an employee’s need for accommodation under the ADA. Carson meets with his therapist, Dr. Sniderman, to discuss accommodation ideas and documenting Carson’s personal medical information. The personal medical information provided by Carson and his therapist helps the employer implement reasonable accommodations that enable Carson to improve performance.