Скачать или смотреть Debating Important Service Metrics With A Consultant

Our industry is choc-full of terms and measurables that will make your head spin if you haven’t been properly taught them. Efficiency, proficiency, effective labor rate, net profit, gross profit just to name a few, but what do they really mean, and which ones matter the most?

Many service managers in our industry are promoted to that position because they were either the best advisor or best technician in their dealership - a career path that has existed since the dawn of the Automotive Industry.

Without proper management training, the business side of a dealership can seem like a puzzle with no clear solution. For this reason, many service managers don’t know which measurables they should put their attention towards, and which carry the biggest impacts on their performance.

Join us as Chris and Christian debate the most important service measurables with consultant Chris Ford, a fan of the show who had called in and left a very peculiar brain teaser. Mr. Ford goes into detail about the story of where that brain-teasing equation came from and how he, like most service managers, was left to figure out the job all by himself when thrown into a management position, all while Chris explains why net fixed absorption and customer retention are the two most important measurables.

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