Oracle Fusion Cloud Receivables Refund

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You have the ability to issue manual refunds for non-credit-card transactions as well as overpayments. Now here, you can see also credit cards. But we want to remind you that credit-card functionality is not available in the Oracle Cloud. Credit-card services are only available for on-premise implementations.

A non-credit-card transaction refers to a customer payment that's not associated with a credit card, or it can be on an account credit memo. Before you can issue a refund, you must un-apply the receipt amount. You can either un-apply the amount of the refund from one or more application lines on the receipt, or you can apply and on-account credit memo in the amount of the refund to the original receipt.

There are a few rules in connection with issuing refunds that we would like to point out. You can't refund more than either the original receipt amount or the remaining unapplied amount. You can refund only original receipts that were either remitted or cleared. And finally, you can't issue a credit-card refund unless the customer payment was made by credit card.

Let's discuss in more detail how to issue non-credit-card refunds. The first thing you do is un-apply the amount to refund from the receipt or credit memo. You then proceed to issue the manual refund, and enter values that are required by the Payables application. Receivables integrates with payables to process non-critical refunds.

If the refund is by bank account transfer, you must enter the customer bank account. You then proceed to save the refund and the receipt or an account credit memo. At this point, Receivable sends a refund request to Payables, which in turn validates the refund information and sends a payment request to the Payments application.
An important point here-- you must assign approval limits for the Document Type Credit Memo Refund, to a user to grant that user the ability to process refunds