Скачать или смотреть Wipro Hiring Freshers | IT Support &Service Desk Analyst Jobs in India

link to Apply ; https://careers.wipro.com/job/Service...

💼 Wipro is hiring Service Desk Analysts in India!
As a Service Desk Analyst, you will be the first point of contact for clients and provide technical support through calls, emails, chats, and portals.

✅ Job Details:

Role: Service Desk Analyst

Company: Wipro Limited

Location: India (Multiple locations)

Req ID: 14317

Posting Date: Jan 31, 2025

📌 Responsibilities:

Provide primary user support & customer service

Troubleshoot issues related to software, hardware, and client applications

Accurately log tickets using tracking tools

Ensure SLA, TAT, and customer experience goals are met

Record and manage MIS & resolution logs

Escalate unresolved queries as per policies

Suggest process improvements

🎯 Skills & Requirements:

Strong communication skills (verbal & written)

Basic knowledge of IT systems & troubleshooting

Familiarity with helpdesk tools (ticketing systems)

Customer-focused and problem-solving mindset

Willingness to work in shifts

🚀 Why Join Wipro?

Global IT leader with diverse career opportunities

Inclusive & supportive workplace

Exposure to B2B clients and enterprise IT systems

Opportunity to grow in IT support & service management

👉 Apply now at Wipro Careers official website.

✨ Start your career in IT support with Wipro Service Desk Analyst role in 2025!