Is This BUSINESS CLASS? Air India 787 Dreamliner Fails on Delhi to Sydney Route

Important Note:
This flight experience occurred earlier in the year, and things may have changed since then. This video is based solely on my personal experience at that time. Please check on any updates from Air India before making any travel decisions. My intention is to share my journey, not to create negativity.


Here we go

I recently had a nightmare experience flying Air India Business Class on their 787 Dreamliner from Delhi to Sydney – a 13-hour journey I will never forget for all the wrong reasons! Looks like my bad luck continued with Air India's 787 Dreamliner

Here’s what happened:

👉 At Check-In:
I was told my Business Class seat was broken, and my options were either:
1️⃣ Fly Economy Class, despite paying ₹1.5 Lakh+ for a Business Class ticket, or
2️⃣ Wait 48 hours for another flight with a "fixed" seat.

😡 Feeling trapped, I refused Economy Class (why would I downgrade after getting a Business class ticket?) and was made to wait until everyone boarded. Finally, they handed me a declaration form to sign, asking me to agree that I was "happy" to sit on the broken seat "at my own will" and that I wouldn’t get a refund.

👉 The Flight Experience:

My seat didn’t recline for the entire 13-hour journey. Imagine sitting upright for that long on a premium flight!
I noticed other Business Class passengers being shuffled around the cabin because their seats were also not the best in shape.
The stress at Delhi Airport made me unwell, and I developed a mild fever during the flight. Luckily, the crew was fantastic – they noticed I wasn’t feeling well and kindly gave me Panadol to help.
But here’s the issue: the crew wasn’t even aware of the broken seats before we took off. How can Air India operate a premium cabin in such terrible condition?

👉 Delhi Airport Staff:
Their attitude was completely unprofessional. While I was visibly stressed and waiting for answers, they told me to call Air India Customer Service for a refund. I knew that chasing refunds in India is next to impossible, so I decided to stick to the broken seat.

💔 Overall Experience:

Paid for a premium Business Class seat that didn’t work.
Mental stress and discomfort for 13 hours.
Zero care from Delhi Airport staff.
Amazing crew onboard, but the cabin conditions were unacceptable.
I spoke to other passengers, and they faced similar issues. It’s shocking that Air India is still operating these broken Business Class seats on long-haul flights.

My experience raises serious questions about Air India’s maintenance standards and customer care. Premium seats should deliver premium comfort – not frustration and pain!

✈️ Will I fly Air India 787 Dreamliner again?
Absolutely NOT. This experience has made me lose trust in Air India’s Dreamliner Business Class product. But, I am very keen to fly their newly refurbished A320 neo and A350.

Have you ever faced such a horrible airline experience? Let me know in the comments below!

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