Using UX Analytics to Optimize Web Experiences - Platform Analytics Academy - June 28th, 2023

In this Platform Analytics Academy session, we discussed and demoed ServiceNow® User Experience Analytics. The ServiceNow® User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications and Virtual Agent, ServiceNow mobile, and Service Portal applications. Visualize metrics and interactions to understand the user experience better, and create more intuitive journeys for your users. If you have an interest in User Experience Analytics, you will want to check this session out.

Chapters
00:12 Introduction
02:57 Main Presentation
16:52 Demo
Q&A Throughout

Get the presentation and links to the referenced documentation from this recording at: https://www.servicenow.com/community/...

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Platform Academies
https://www.servicenow.com/community/...