Скачать или смотреть Customer Service from the Heart

Throughout my entire career as a gerontologist, author, educator and punk-rocker, I have stressed the importance of treating people in the very best ways possible. Call it customer service, hospitality or whatever, it all boils down to your heart. It is rather simple. Customer service comes from one place – the heart of a servant. It involves the passion to serve others above and beyond their expectations. It creates "Wow" moments, when customers cannot believe the excellence in service they are receiving.

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