Скачать или смотреть How to be a Great Shift Manager: Day 6 The Active Listening Blueprint

Leaders who don't listen will eventually be surrounded by people who have nothing to say. Welcome to Day 6!

Today we’re mastering Active Listening. Most leaders listen to respond, but elite leaders listen to understand. If you want to reduce turnover, solve conflicts faster, and build a culture of psychological safety, this is your most important tool.

In Day 6, we break down:

The 3 Levels of Listening: From internal dialogue to deep empathy.

The "Mirroring" Technique: How to repeat back for clarity without sounding like a robot.

Asking Power Questions: Moving from "Why?" to "What?" and "How?"

Silence as a Tool: Why the 4-second pause is your best friend in negotiations.

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