Скачать или смотреть raia LiveChat Demo & Behind the Scenes: Real-Time Chat Features and Live Scoring Explained

In this video, I’ll give you a full demo of the livechat skill in raia, highlighting the real-time chat experience from the user’s perspective. Then, I’ll take you behind the scenes to the live scoring section, where you’ll see how conversations are evaluated and scored for quality and performance.

You’ll see:

LiveChat in Action: A walkthrough of how users interact with your AI agent in real time through the livechat feature.
Core LiveChat Functions: Sending and receiving instant messages, handling user queries, triggering workflows, and escalating to human agents if needed.
Backside Live Scoring View: How raia captures and presents conversation analytics, scoring chats based on defined criteria, and providing feedback for continuous improvement.
Reviewing Conversations: Learn how to access conversation histories, analyze chat quality, and leverage scoring to enhance your customer support or engagement.
Admin Insights: Tips for using live scoring data to train agents, monitor interactions, and optimize the user experience.

Whether you want to elevate your live support or get actionable insights from chat data, this video gives you a complete look at livechat and live scoring within raia.

Sign up for raia at https://raiaAI.com
Help Guide at https://raia2.gitbook.io/raia