Скачать или смотреть The Future of Customer Experience | TP AI Think Tank​

On this panel of TP’s Think Tank, Nancy Hungerford, Moderator and Former CNBC Anchor, leads a conversation with Mike Lytle, Chief Delivery Officer at TP in the USA, Joshua Freedman, CEO of Six Seconds, and Xiaoming Liu, Professor at Michigan State University.​

Together, they explore the real-time applications of AI in empowering TP experts and how AI handles transactional tasks before seamlessly handing off to human experts when complexity, judgment, or empathy is required.​

00:00 Meet the panel
00:42 Finding the balance between efficiency and empathy
03:05 Can AI improve human empathy?
05:11 Can machines make us better at human interaction?
07:06 AI frees experts to focus on empathy
07:54 Ensuring data integrity
11:27 Possibilities and limitations of real-time AI
14:59 AI facial recognition
15:21 TP experts’ autonomy with AI

This conversation is part of TP’s Think Tank series, where global experts unpack the future of AI in customer service.​

👉 Learn more and explore other Think Tank insights:
https://www.tp.com/thinktank

#TPThinkTank #CustomerExperience​