Скачать или смотреть From CRM to NFTs: Transforming Banking and Blockchain

What’s the secret to building lasting customer relationships and delivering real success? In this episode of Breaking Banks, host JP Nicols chats with Joe Welu, CEO and Founder of Total Expert, about the power of a well-executed CRM strategy. Joe shares how understanding customers’ needs and leveraging data can create incredible customer journeys. By prioritizing people over products, banks and lending platforms can strengthen relationships, offer the right solutions at the right time, and support customers through life’s milestones—all while improving communication and engagement.

In the second segment, we dive into the buzzworthy world of NFTs (Non-Fungible Tokens). Are NFTs the future of digital asset collection and distribution, or just another wave of hype? Lamont Black, blockchain expert and professor at DePaul University, joins Dara Tarkowski, host of Tech on Reg, to break it down. They explore what NFTs really are, what you actually own when you buy one, and how regulators might classify this new asset—commodity, security, or something else?

This episode is packed with insights on building customer success and navigating the future of digital assets. Don’t miss it!

#CustomerSuccess
#NFTInnovation
#BlockchainExplained
#BreakingBanks

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