How Great CSI Can Be So Easy | SDR

Customer Service Index (CSI) is more than just a metric required by manufacturers - it's an opportunity for your dealership! Join Chris & Christian as they reveal some simple steps you can take to improve your CSI and drive profits in your Fixed Ops.

The crew discusses how high CSI scores can directly impact your bottom line. How to avoid common mistakes dealerships make within Fixed Ops and some simple strategies you can implement today!

If you're a Service Advisor, Service Manager, Dealership Owner, GM or Fixed Ops Director, this is a great video for you to check out.

#FixedOps #Automotive #CustomerService #DealershipTraining #ServiceDrive #CSI #AutomotiveTraining #servicadvisor #servicemanager

0:00 - 4:48 Chris buying a new car

4:48 - 8:16 Christian goes to Costco

8:16 - 10:55 Chris buying a new TV

10:55 - 16:18 Chris buying a new jet ski

16:18 - 19:26 Automotive News

19:26 - 24:23 How you can have incredible CSI

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Got a question? Call us at 1-833-3-ASK-SDR

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