Poka Yoke in an office environment 🏢 | Opexity

Working with administrative and office 🏢 processes can be complicated. We all know that. So what to do to improve the processes and where to look for the causes of problems?

Typical causes of problems in service processes are:
❌ Lack of training,
❌ Lack of standards,
❌ Too complicated process,
❌ Long retention time of information,
❌ Multitasking,
❌ Interrupters,
❌ Rushing,
❌ Ambiguous information - i.e. illegible instructions, poor quality materials and photos.

Learn more in our Mistake Proofing course available here ⬇️ https://www.opexity.com/courses/mista...

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