ServiceNow Microsoft Teams Integration | MS Teams Spoke

Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group.

We do all the above on Quebec instance (yes..Quebec :)).

Points to note:
1. Create a channel
2. Add Incoming Webhook app to the channel
3. Copy the webhook URL (thats important)
4. Make sure we have Microsoft Teams spoke installed
5. Create a flow in flow designer
6. Add a trigger
7. Add in the required MS Teams action (here we use Post incident details)
6. Sit back and enjoy!!!


Useful links:
Open MS Teams Chat from icon click:    • ServiceNow MicroSoft Teams Integratio...  

#ServiceNow
#microsoftteams

This is created in Paris version!