Скачать или смотреть Do Call Time Restrictions Apply To Text Messages? - Customer Support Coach

Do Call Time Restrictions Apply To Text Messages? In this informative video, we discuss the essential regulations surrounding text message communications, specifically focusing on the time restrictions that apply to marketing messages. Understanding these rules is vital for businesses aiming to maintain effective communication with their customers while also adhering to legal standards. We outline the requirements set forth by the Telephone Consumer Protection Act, including the specific hours during which marketing text messages can be sent.

Additionally, we highlight the importance of obtaining prior express written consent from recipients before sending promotional messages. This consent is necessary but does not exempt businesses from following the established time limits. We also cover the potential legal consequences for failing to comply with these rules, including lawsuits and fines, emphasizing the need for businesses to coordinate their efforts across customer service, marketing, and compliance teams.

Stay informed about the regulations that govern your messaging practices to ensure respectful customer communication and protect your company's reputation. Join us for this crucial discussion, and don’t forget to subscribe to our channel for more helpful information on customer service best practices.

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