How to Build Your Thought Leadership and Influence People

How to Build Your Thought Leadership & Influence People
Co-Led by Sarah Hunley & Jan Young
April 30, 2024

Welcome to SuccessHour by CxXchange. In this episode, we explore the magic of mastering thought leadership!

Episode Highlights:

-How to start to build your thought leadership - understand your why, and pick a preferred medium and platform - so you can start influence people
-Master the art of influencing those around you - hone in on your audience and message
-We announce VoiceVanguard, a safe space for CS Leaders, ICs and aspiring CSMs to develop your thought leadership

You must watch this episode if you are looking to learn more about:

-Thought Leadership
-Influencing Others
-Elevating your personal brand

If you want the slide deck and breakout room notes from this session, head on over to: https://www.thecxxchange.com/resources

About Our Guests:

Sarah Hunley is an experienced Enterprise Customer Success Manager, who has the privilege of building strong, lasting relationships with her clients. Sarah’s reputation for quickly gaining trust has allowed her to serve not just as a CSM but also as a strategic partner to my customers.

Sarah believes in the power of collaboration and fostering mutually beneficial partnerships with her clients to drive positive outcomes. She’s passionate about leveraging her skills to support organizations in achieving their goals and unlocking their full potential.

Follow Sarah on LinkedIn:   / sarah-hunley-cundari  

Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer led growth.

Follow Jan on LinkedIn:   / jan-young-cx  
Learn more about her services: JanYoungCX.com

About CxXchange (formerly #CSOfficeHours)

CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.

Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations.

CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.

Everyone is welcome. Come join us!

About SuccessHour

SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.

Learn more and join us at CxXchange!

Our website has everything you need: https://www.thecxxchange.com/

Follow us on LinkedIn:   / cxxchange  

Join our LinkedIn group to share your thought leadership:   / 14089431