TechTalk - Build a rock solid digital foundation (CMDB) with ITOM Visibility -Deep Dive

ITOM Visibility enables the IT departments of enterprises and cloud companies providing platform as a service to discover their IT resources.

ServiceNow® Configuration Management Database (CMDB) is not just an operational tool, it is a strategic necessity in today’s IT landscape. Maintaining an accurate and complete CMDB provides the foundation for maintaining critical services and drives multiple outcomes important to IT departments. Data collected by ITOM Visibility provides a foundation for operation of the following business units and products of Now Platform:

ITOM Health
Use ITOM Health to track and maintain the health of services in your organization. ITOM Health gathers alerts from infrastructure events captured by third-party monitoring tools. It then uses IT-related information gathered by Discovery to map alerts to configuration items. Based on the collected information, then provides dashboards showing a consolidated view of all service-impact events. You can also use ITOM Health to proactively analyze your IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about your IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages.

ITOM Optimization
ITOM Optimization gives you tools to provision private and public cloud infrastructure and services and to achieve consistent management and cost visibility. The Cloud Insights application, available in the ServiceNow Store, helps you to analyze the full range of costs associated with cloud assets so you can identify and take action on opportunities to save money and optimize operations.

Software Asset Management
Understand the software running in your IT environment. Software Asset Management works together with the CMDB powered up by ITOM Visibility. Use Software Asset Management to track configurations that impact software license consumption across your IT environments and datacenter.
Customer Service Management
Efficiently diagnose and resolve issues related to the IT infrastructure by using near real-time data supplied by ITOM Visibility.

IT Service Management
Rely on the IT infrastructure discovered by ITOM Visibility to manage and deliver services to your users. See changes and incidents created and managed by IT Service Management applications in ITOM Visibility service maps.

IT Business Management
Use data collected by ITOM Visibility to gain a comprehensive understanding of the applications used in your organization.

Security Operations
View security incidents in the context of ITOM Visibility to find out which application services are at risk. Use this information to prioritize and resolve threats based on the impact they pose to your organization.