Retaining and developing existing control room team members | College of Policing

The costs of recruiting and training staff are significant. Retaining and developing existing team members can be an efficient and effective way to improve control room service delivery. Hear how Norfolk Constabulary are providing development opportunities and making training as accessible as possible.

Find out more about our recruiting, looking after and leading control room teams: https://www.college.police.uk/support...

Force control rooms are handling more contact from the public than ever before and the complexity of that contact is increasing. Add to this online contact, as well as social media conversations, and the challenges are clear.

The public expect a range of ways to contact the police and rightly demand outstanding levels of customer service. When services fall short it has a direct impact on public trust and confidence. Our support for forces brings together a range of resources and practice examples from across the country, that they can use to make improvements in key areas.