Скачать или смотреть We Need to Talk: How to Have Difficult Conversations

In this episode of Changing Minds, I dive into one of the most vital skills you can ever develop: handling difficult conversations. Whether you're sharing bad news, giving feedback, or discussing sensitive topics, these moments shape relationships and outcomes. Drawing insights from three transformative books—Nonviolent Communication, Crucial Conversations, and Difficult Conversations—I’ll share actionable strategies to navigate these interactions with empathy and effectiveness. Join me as we explore the neuroscience, emotional intelligence, and tools to turn challenging talks into meaningful connections.

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00:00 Intro
03:04 Understanding the Emotional Impact
04:50 The Neuroscience Behind Difficult Conversations
13:09 Theories on Difficult Conversations
18:56 Nonviolent Communication Principles
19:26 1. Observe without Judging
20:30 2. Identify and Express Feelings
22:31 3. Identify the Need Behind Feelings
23:41 4. Make Clear Requests, Not Demands
25:30 5. Empathizing With Others as Well as Yourself
26:06 Types of Empathy
26:13 Questions to Foster Empathy
26:42 Self-Empathy and Projection
27:45 Prioritizing Connection Over Argument
28:56 Crucial Conversations - Tools for Talking When Stakes are High
29:37 Starting with the Heart
30:01 Mastering Emotions and Stories
30:54 State Your Path
31:18 Understanding as Deeply as We Can and Moving to Action
33:16 Creating Safe Spaces for Conversations
35:38 Difficult Conversations
35:46 Understand the Three Conversations
36:14 Shift from Blame to Contribution
36:23 Separate Intent from Impact
36:47 Explore the Other Person's Story
37:17 Acknowledge and Express Emotions
37:45 Adopt a Learning Stance
39:09 How to Be Better at Difficult Conversations
43:05 Exploring Emotions and Needs
45:37 Final Thoughts on Difficult Conversations

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