Platform Academy Session #35 - April 27, 2023 - Flow Designer Approvals

Join us for our series of live sessions focused on platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control, and CICD, as well as everything Workflow Automation. This academy runs every other week, except for major holidays.
We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting.

Be sure to bring your questions, post them on the community events, on YouTube or post them during the live webinars.

Watch this session with Product Success Director Andrew Barnes and me for a detailed exploration of approvals in Flow Designer. Our discussion will cover various types of approvals, such as simple, multi-stage, complex, and scripted approvals.

The workaround discussed in this session applies to approvals in parallel branches with the "Do the following in parallel" flow logic. It will also enable sequential multi-stage approvals on instances prior to the Utah release.


* 00:00 Start, Welcome, and Introduction
* 02:06 Approvals on the Now Platform
* 10:36 Single-stage Approval
* 14:20 Multi-stage Approval: Sequential approval
* 15:50 Approval workaround
* 17:42 Complex Approval Rules: No branches
* 22:48 Demo: Complex parallel approval without branches
* 29:26 Complex Approval Rules: Parallel branches
* 32:06 Demo: Complex parallel approval with branches and workaround
* 40:13 Complex Approval Rules: Scripted
* 43:23 Decision Builder for Approvals and Change Approval Policies
* 49:55 Resources and Academy Wrap-up


You can find all past and future sessions on the Now Community:
https://sn.works/platformacademy/

Resources, videos, and more!

Community event post with resources
https://sn.works/platformacademy/35
Center of Excellence Article on Flow Approvals
https://sn.works/CoE/FlowApproval

Decision Builder Academy
https://sn.works/platformacademy/34
Other academies
https://sn.works/academies

Workflow Automation Center of Excellence
https://sn.works/CoE
Getting Started with Flow Designer
https://sn.works/CoE/StartFlow
Getting Started with Decision Builder
https://sn.works/CoE/StartDecision

Idea Portal
https://support.servicenow.com/ideas