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Quality Roofing & Construction DeWolf House
Bristol, Rhode Island

There's a reason that so many content marketers are using both video and testimonials: because they work. And when you put them together, you have a marketing tactic that drives social shares, brings more traffic to your site, builds trust with your audience, and converts customers.

Testimonials offer instant credit and consumer confidence. Check out this testimonial for one of our clients.

1. Videos Trigger Emotions
No matter how much we tell ourselves that we only make rational decisions, emotion is a primary driver of decision-making. This is as true for the average consumer as it is for B2B executives (though the emotions at play are different).

When it comes to evoking emotions, nothing beats video. Text is sterile and unemotional—only the very best copywriters can compete with video on an emotional level. And it takes a lot more time; reading and interpreting text is much slower than watching video, and consumers often don’t have the patience to put in enough time for great copy to work its magic.

Video, on the other hand, gets to viewers’ hearts right away. Why is video so good at generating emotional connections?

Much of it comes down to the brain. Our brain is full of mirror neurons, which fire both when we do something and when we see someone else doing it. In short, mirror neurons make viewers feel the emotions they see in the video (though to a lesser extent, of course).

So when a customer is visibly thankful, relieved, or happy because of your product, potential customers will feel it, too. All of the emotions that you struggle day in and day out to evoke in your customers are achieved in seconds with a video testimonial.

2. Video Has a Higher Retention Rate Than Text
A commonly cited statistic says that video has a 95% retention rate, while people only remember 12% of textual information. While the study (and the attendant details) seems to have disappeared, the general idea is echoed in other places as well.

There are many reasons that video makes content “stickier” in people’s minds. The emotional connections we just discussed, for example, activate emotional centers in the brain, which have been shown to increase information retention.

Storytelling has a similar effect on the brain. Our brains are particularly attuned to stories—and that’s exactly what testimonials provide. Stories of people overcoming problems are particularly irresistible. Again, that’s perfect for testimonials.

Interesting visuals help people remember information, which keeps your product’s benefits top-of-mind. A video itself is visually interesting, but adding graphics and text to it makes it even more persuasive.

A well-executed testimonial video hits all of the points that help people remember your company. Of course, users still have to watch your video.

But if you create a high-quality video and keep it short, that shouldn’t be a problem, because . . .

3. People Prefer Video
In the end, consumers prefer video over text. And that should—at least most of the time—be the end of the discussion. It’s not just consumers, either. 59% of executives would rather watch a video than read text on the same topic.

When it comes to products, the numbers are even more notable: four times as many customers would rather watch a video about a product than read about it. (That same study showed that 56% of respondents found customer testimonials helpful, too).

This preference extends beyond web content. Including the word “video” in an email subject line was shown to increase open rates by 19%. Click-throughs jumped an astonishing 65%. And unsubscribes went down by 26%.

People love videos.

Not just watching them, either. They also love to share them.

4. Videos Get Shared
With the strong preference for video content, you might not be surprised to find out that people share them more than they do text and images. Twelve times more, in fact, than text and images combined.

If you want your content to gain social traction, making a video is the way to go.

In a 2013 study, Pew Research found that 47% of adult internet users share online photos or videos. That number was on the rise, and it’s a safe bet that it’s still going up. Especially with the drastic increase in the amount of video content out there.

Don’t think video testimonials are going to get shares? Think again. Some of the top brands have used customer success stories to create viral ads, like Intel’s Meet the Makers series:


If you think outside the box to get a great story with your testimonial, you can drive a huge number of social shares.

5. Consumers Trust User Reviews


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