How to Deal with Customers

How you deal with customers can have an enourmous impact on you, the customer and your organisation. Customers come in many shapes and sizes and to successfully deal with customers your need to know how to deal with difficult customers, angry customers, rude customers, anxious customers, disappointed customers and even happy customers. To see the full Canity customer service training library visit https://www.canity.com.

00:00 – Intro: Recognising a customer’s disappointment.
00:58 – Don’t dismiss their “but”!
02:02 – Restoring faith by focussing on the solution.
02:53 – Let angry customers vent.
04:11 – Remember to get a testimonial.
05:00 – The secret to getting more testimonials.
06:25 – How testimonials work.
07:14 – Let customers know you appreciate them.
08:08 – What to do with a delighted customer.
08:46 – Why microlearning is so effective.
11:04 – Outro

Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.

www.canity.com