Live Agent In Salesforce | Salesforce Live Agent | Web Chat in Salesforce Part 2

Live Agent In Salesforce | Salesforce Live Agent | Web Chat in Salesforce Part 2 #salesforcedream


This video is created by Salesforce Dream.
As part of this video,you will learn below points :

1. Create pre chat form in LWC for Live Agent
2. Show pre chat form only for guest user for Live Agent.
3. If customer is already logged-in then directly start chat, don't show pre chat form for Live Agent.
4. Show Queue position to customer for Live Agent.

Live Agent Part 1:
   • Live Agent In Salesforce | Salesforce...  

Omnichannel Salesforce:
   • Omnichannel | Omnichannel Queues | Sa...  

Introduction of Community/ Experience Cloud:
   • Community Cloud | Experience Cloud | ...  

Community Builder with real scenarios in Community/Experience Cloud:
   • Real Scenario : Salesforce Community ...  

Community/ Experience Cloud Components (Builder,Administor, Moderation) :
   • Community Cloud | Experience Cloud | ...  

PPT URL:
https://docs.google.com/presentation/...

Apex Class Github:
https://github.com/sunilsharma1994sik...

Prechat Form LWC:
https://github.com/sunilsharma1994sik...

Static Resource GitHub:
https://github.com/sunilsharma1994sik...
https://github.com/sunilsharma1994sik...

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#omnichannel
#salesforcehulk
#salesforcedeveloper
#salesforce
#sfdc
#lwc
#sfdcpanther
#salesforcedream
#servicecloud
#liveagent
#chatgpt

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