Keeping an Eye on Process Excellence with BCG

On this podcast, Brad Hairston talks with Stefan Hoffmann and Andreas Leitow from BCG who explain why process excellence is so critically important to surviving and thriving in the digital age.
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Here’s what we talked with Stefan and Andreas about: 
Why process excellence should be a key focus for the C-level
Moving from process tweaks to more holistic, end-to-end redesign
Differentiating “good” versus “bad” processes
Key challenges to improvements in process performance
Wha a best-in-class approach to process improvement looks like
The role of technology, including Gen AI, in process improvement
How workforces are equipped for new ways of working
The long-term vision of process excellence and how to move in that direction
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