Скачать или смотреть Demystifying Modern Day Transformation Initiatives: A Digital Core Systems Renaissance

Replacing core software in a big company is like doing open-heart surgery while the patient runs a marathon.

Sounds impossible?

It almost is.

But companies do it every year because they have to.

Here’s what it looks like when an insurance company replaces its policy administration system (PAS). That’s the system that runs every part of the business:

Quoting
Billing
Issuing policies
Managing customer data

It’s the digital heart of the company.

And most of these systems are decades old. Slow. Clunky. Expensive. And too outdated to keep up with changing markets.

Eventually, the company has no choice. The risks of doing nothing outweigh the risks of major surgery.

Here’s how the operation works:

It starts with a multi-year plan
Every phase has a “go/no-go” checkpoint
A governance team runs it like a military mission
Teams rehearse every part of the procedure

And the riskiest step?

Data migration.

You’re moving decades of policy and financial data into a new system—and you need it to be exactly 100% accurate.

Anything less could cost millions.

And it doesn’t stop there.

After launch, the company runs a 90-day hypercare phase. That’s 24/7 monitoring to make sure everything works, and the business doesn’t break.

But when done right?

Everything changes.

One insurance company used to take 15 days to issue a policy.

Now, it takes two.

That’s not an upgrade that’s survival.

So ask yourself:

Does your company's core tech slow you down?

Or is it time for surgery?