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Building a Customer Support Agent with Coding, Cursor, and AI

In this episode, we walk through the process of building a customer support agent using coding, Cursor, and AI technologies. We start by creating a TS config file and setting up the project environment, including installing the Masra MMCP server and configuring OpenAI keys. We also integrate various tools like ticket management, email templates, and WebSocket for real-time interactions. Additional functionalities include setting up a knowledge base service and time server for a comprehensive support system. Watch to learn how you can automate customer support efficiently!

00:00 Introduction to Building a Customer Support Agent
00:28 Setting Up the Project
01:18 Installing Dependencies and Configurations
03:35 Building the Customer Support Agent
04:49 Creating and Managing Support Tickets
08:27 Connecting the Frontend and Backend
13:01 Implementing WebSocket for Real-Time Communication
16:53 Enhancing the Agent with Knowledge Base and Time Services
20:29 Conclusion and Next Steps