How A.I. can Enhance the Guest Experience | Benjamin Calleja - Livit | HotelSpaces

The future is now and hotels must embrace using technology to drive sales and guest satisfaction. In this presentation, Benjamin Calleja, CEO of Livit, a hospitality design company that acts as strategic consultants in 43 countries, shares global insights from their experience on how to create experiences that will influence guest behavior and ultimately drive sales through the smart use of integrated technology. Benjamin puts forth real-life success stories from major brands and from their test-lab restaurant on how to trigger customer behaviors based on AI and how data can be used to improve the in-hotel experience for improved profitability. HotelSpaces attendees gained a strategic understanding of how technology that is available today can be an enabler for improving profitability and making sure hotels are future-ready.

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