Скачать или смотреть How To Check If Agent Dispute Mediation Was Effective?

Ever wondered if your call center's dispute resolution efforts truly hit the mark? This video dives into practical methods for evaluating the effectiveness of agent dispute mediation, ensuring your strategies are truly working.

In this video, you'll learn:
► Key metrics to define successful agent dispute resolution.
► Practical strategies for collecting valuable feedback and data on mediation outcomes.
► How to analyze results to identify areas where your mediation process excels or needs improvement.
► Best practices for continuously enhancing your dispute resolution strategies for better agent morale and productivity.


#AgentDispute, #CallCenterTraining, #MediationEffectiveness, #CustomerService, #PerformanceMetrics