Скачать или смотреть The Power of Words: Elevating Customer Experience with Clear, Caring and Compelling Language

Are you ready to harness the immense power of language to foster trust and elevate customer interactions?

In alignment with this year’s theme—“Good CX delivers better outcomes for customers, employees, and organizations”—we’ll explore the real-world impact of intentional language choices on customer satisfaction, loyalty, and overall business success.

0:00 Welcome
09:36 The Language We Use
13:28 Science of Words
19:45 Sign Board Video
21:22 Have better conversations
28:01 Shift from conflict to resolution
29:35 The Human Need
32:27 Video Case Study
35:25 Language Model
42:33 Conclusion

We want to teach you to be ready not for battle but to love your customers back to life. To create loyalty in those moments where the experience breaks.

You can join us online, or immerse yourself in the beautiful surroundings of Mauritius for an in-person experience this October.

Register here for the Masterclass in Superior Service Recovery 7-8 November Online and 16-17 October in Mauritius.

⚡ Online: https://www.brandloveglobal.com/maste...

⚡ Mauritius: https://www.brandloveglobal.com/brand...

More ways to connect:
Linkedin -   / brandlovecxp  
Facebook -   / brandlovecxp  
Instagram -   / brandlovecxp  

Brandlove was established in 2012 as a customer-focused innovation consulting and training agency. This year we celebrate 10 years of putting the heart back into experiences, one interaction at a time.

BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is a partner, working with brands to connect the dots. We are facilitators of an authentic discovery process, to help organizations find and implement their experience essence, while creating a safe space for design-thinking, collaboration and innovation.

We provide our clients with very pragmatic actions to immediately start improving their customer experience. In addition to that we guide the long term strategy to achieve customer and employee experience objectives.

CX Agency of the Year 2022 (Customer Centricity World Series Awards)
Member of the Customer Experience Professional's Association (CXPA)