Скачать или смотреть AI-Powered Empathy: Alorica's Customer Interaction Revolution

How do you teach AI to care about people? 🤖💬
Can machine learning really make human support more human? 😮❤️

“We're absolutely using it today in every single part of our life cycle as we onboard new clients.” – Aimee Ford, Vice President of Client Experience at Alorica

Aimee Ford shared how Alorica brings AI into every part of the client onboarding process. Joined by Jay King, Head of Operations at Alorica, they explained how AI helps evaluate what kind of advocate fits the program.

1️⃣ AI used during onboarding
2️⃣ Program fit includes agent matching
3️⃣ Evaluation tools build agent profiles

That’s how Alorica supports new programs with more empathy from day one.

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