Default Queue / Default Ticket Type in Mint Service Desk

In the above video, we discuss the newest Default Queue / Default Ticket Type function in the Mint Service Desk and show in detail, step by step, how to create a ticket using it.

Default Queue / Default Ticket Type can be found in the user profile in the "Default ticket creation properties" group. There, the default queue and default ticket type are ready to be set. These settings rely on the fact that when creating a ticket, the values selected there will be set to the corresponding fields (default queue in place of queue, and default ticket type in place of ticket type).

Are you interested? Test the demo version 👉 https://bit.ly/test_new_feature

Do you have any questions? Do not hesitate and contact our specialist 👉 [email protected]

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