Скачать или смотреть How Front Desk Receptionists Can Improve Patient Flow & Retention | Inlera University

In this episode, we’re diving into how front desk receptionists play a crucial role in patient experience, patient flow, and retention. Your front office team is the first and last point of contact for patients, and their communication, professionalism, and ability to gather feedback can make a significant impact on a practice’s success.

I’m joined by healthcare leader Phylicia Belfast, who shares her journey from front desk receptionist to managing multiple primary care practices. She breaks down actionable ways front desk staff can support a smooth patient flow, build trust, and create a welcoming environment—all while balancing the challenges of the role.

🔥 In this episode, we cover:
✅ Why patient feedback is essential for improving care
✅ How front desk demeanor sets the tone for the entire visit
✅ Practical strategies to streamline patient flow
✅ The impact of emotional awareness and communication on retention

If you’re a medical receptionist, practice manager, or healthcare professional, this conversation is packed with insights to help you elevate your patient interactions and create a more efficient front office experience.

Link up with Phylicia here on LinkedIn h  / phylicia-belfast-bs-6b223a41  

🔔 Subscribe for more healthcare business tips!
💬 Drop a comment below: What’s one challenge you’ve faced at the front desk?

#HealthcareAdmin #MedicalReceptionist #PatientFlow

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At Inlera University, we believe that when healthcare professionals are supported, patients receive better care. That’s why we create videos that simplify the business of healthcare—so you can reduce stress, build real-world skills, and grow with confidence.
Whether you’re new to the field, returning to work, or building your own business, we’re here to help you thrive—because better care starts with a stronger you.
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