Скачать или смотреть Product insights exchange: Agent Workflows

In this Product insights exchange, we demonstrated Agent Copilot and AI features that help agents work smarter in Agent Workspace. We gathered valuable feedback to shape Zendesk’s roadmap for agent workflow improvements. Discover upcoming AI-powered features and join the conversation on challenges and opportunities. Watch to learn how Zendesk uses your input to build better support tools. Subscribe for future updates.

Mark your calendar for the next edition of Zendesk product insights exchange on real-time monitoring:

https://usergroups.zendesk.com/events...

Highlights include

01:30 - Intro and agenda
04:39 - Demo Agent Copilot
12:12 - What we’ve heard from you
22:17 - Upcoming releases
31:35 - Feedback Discussion
34:50 - How do we help agents adopt new workflows/AI tools?
40:38 - How might we present all the relevant information to resolve a ticket?
46:06 - How might be make macros more discoverable?
51:32 - How might we make multitasking easier?

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https://usergroups.zendesk.com/zendes...

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