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Southwest Airlines: What to Know About Cancellations & Refunds

Travel plans change — sometimes suddenly. Understanding how Southwest handles cancellations and refunds helps you make choices that protect your time and money. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

Southwest stands out among carriers because it offers refundable fares as well as lower-cost options that convert to airline credit when canceled. Knowing which fare you purchased is the first step toward a smooth resolution. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

If you purchased a refundable ticket, Southwest generally refunds the full amount to your original payment method; processing times depend on the bank or card issuer, so allow a few business days for the funds to appear. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

Most travelers choose the lower-priced nonrefundable fares because of the savings; when those tickets are canceled, Southwest typically issues a travel credit for the value of the unused ticket that you can apply to future travel. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

Travel credits have rules — they’re usually valid for a defined time window and must be used by the original passenger. Keep track of expiration dates and the name on the reservation to avoid unexpected loss of value. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

If Southwest cancels your flight, you are generally entitled to a refund rather than a credit if you choose not to rebook. Always review the cancellation notice and the options provided; the airline’s messaging will specify whether a refund or rebooking is being offered. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

The fastest way to cancel or request changes is via Southwest’s website or mobile app under “Manage Reservations.” Doing this online provides immediate confirmation and usually shows whether you’ll receive a refund or credit. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

Keep careful records: save emails, take screenshots of confirmation pages, and note times and agent names if you speak with support. Documentation speeds up any follow-up if a refund or credit doesn’t post as expected. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

If a refund or credit doesn’t show within the expected timeframe, double-check your Southwest account and your payment provider. If it’s still missing, contact Southwest support with your confirmation number and evidence of the cancellation. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

For last-minute changes, Southwest’s flexible change policies often make changing a flight preferable to canceling it outright. If you need a different time or day, check for change options that can be less costly and preserve value. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

Consider buying refundable fares or travel insurance for high-cost or inflexible itineraries; both provide stronger protection against unexpected cancellations and often result in quicker cash refunds when appropriate. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

If you booked through a travel agency or third-party site, that intermediary may control cancellations and refunds, so contact them first — third parties sometimes have separate timelines and policies for processing refunds or credits. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974

Quick checklist before cancelling

• Confirm your fare type and refund eligibility. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974
• Cancel via the app/website for instant confirmation. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974
• Save all confirmations/screenshots. USA: +1 (888)-995-3066 | UK: +44 (204)5243-974