Скачать или смотреть How to enhance Customer Service using Softphone Utility in Salesforce Service Cloud | Service Cloud

Under our Zordial Laboratory program "Explore the More”, we explored the “How to enhance Customer Service using Softphone Utility in Salesforce Service Cloud”

Module: “Enhancing Customer Service with Softphone Utility in Salesforce Service Cloud"

Use case :
A customer service agent at a telecommunications company receives an incoming call from a customer experiencing issues with their service.
The Softphone Utility pops up with the customer's details, including past interactions and current service status, enabling the agent to quickly understand the issue.
The agent can make notes, log the call, and update the customer's case in real time, all within Salesforce. If the issue requires escalation, the softphone can route the call to a specialized support team automatically, ensuring seamless and efficient customer service.

Features :
The Softphone Utility in Salesforce Service Cloud allows agents to make and receive calls directly within Salesforce.
It provides immediate access to customer information, supports click-to-dial functionality, and logs call activities for tracking.
It also offers performance metrics and call recordings for monitoring and training. Additionally, it enables automated call routing to ensure customers are connected with the appropriate agent.

Much Appreciated Vasudev Paliwal for such wonderful presentation

Topics Covered:
Enhancing Customer Service with Softphone Utility in Salesforce Service Cloud

Presented By:
Vasudev Paliwal

Connect with us:
Website: https://www.zordial.com/
Facebook:

/ zordialtech
Twitter:

/ zordialtech
LinkedIn:

/ zordial-tech

#salesforce #salesforcedeveloper #salesforce #zordial #metadata #salesforcecrm #lwc #salesforcedeveloper #customized #api #hubspot #hubspotcrm #crmmarketing #crmsoftware
#salesforce #salesforcedeveloper #salesforcetutorials #salesforcedevelopers #salesforceflow #salesforcelightning #salesforcecareer #salesforceapex #salesforcebeginners #lightningwebcomponents #vscode #aura #zordial #itcompanies #customerrelationshipmanagement #einsteincopilot #tutorial #visualforce #apex #apex #salesforce #salesforcedeveloper #salesforcetutorials #salesforcedevelopers #salesforceflow #salesforcelightning #salesforcecareer #salesforceapex #salesforcebeginners #lightningwebcomponents #vscode #aura #zordial #itcompanies #salesforceadmin #salesforceadministrator #customerrelationshipmanagement #einsteincopilot #tutorial #visualforce #apex #apex #cloudcomputing #security #datasecurity #softphone #servicecloud