TDP141: Northern Light Health's System CMIO, Dr. Michael Ross: AI for eConsults, Scribes, and more

Episode 141 of The Digital Patient – Stories from the frontline of Digital Patient Engagement – featuring Dr. Michael Ross, System CMIO at Optum, supporting Northern Light Health. Show notes 👇

[00:00:07] Intro & Background;
[00:00:46] Journey into Pediatrics;
[00:01:48] From PalmPilots to Leading Informatics;
[00:03:18] Evolution of Medical Documentation;
[00:06:30] Adoption of Ambient Voice Technology;
[00:09:04] Implementing System-wide EHR;
[00:15:09] Future of AI and Digital Assistants in Healthcare;
[00:19:14] Evaluating and comparing multiple AI scribes;
[00:19:47] Using data to drive decision making;
[00:20:36] AI use cases beyond scribes;
[00:24:24] eConsults and Asynchronous patient care;
[00:26:26] AI and Telehealth in Specialty Consultations;

Fast 5 Lightning Round:

1. Favorite Book: "The Martian" for its blend of humor, science, and self-reliance, reflecting the qualities important in healthcare informatics.

2. Person to Meet: "Neil Peart and/or Dave Grohl"

3. Preferred Superpower: "Super speed", to efficiently tackle daily tasks and spend more time with family.

4. Healthcare Belief: The paradox of healthcare's intention to improve yet occasionally complicating patient care, such as the unintended consequences of patient portal notifications.

5. Historical Event to Witness: Live Aid concert in 1985, specifically to see Queen's performance, highlighting a pivotal moment in music history.