Improve Technician Productivity with the Mobile Agent App

A service organization’s success can rise and fall based on the productivity of their field service technicians. Recognizing and limiting the administrative effort required to effectively document work performed not only drives performance but improves both technician and customer satisfaction. Common issues include supporting technicians while offline, directing technicians to special instructions, and guiding technicians through complex debrief documentation and regulatory compliance. Additional administrative efforts driving frustration include timesheet reporting and expense documentation. Accordingly, having the right-sized mobile debrief process tailored to your field service operation is critical in meeting and exceeding your service organization’s KPIs.

Join Field Service Management (FSM) product managers, Rob Schaefer and Chris Maloy, in this interactive webinar to learn more about: Streamlining Work Order Debrief, Reducing the administrative burden for technicians, Improving control over field inventory, Supporting offline transactions, Configuring the debrief process on the mobile app and Live demo.