Скачать или смотреть Future Tickets for Zendesk

Learn more about SweetHawk apps for Zendesk here: https://sweethawk.com/zendesk-apps

Have you ever needed to get back to a customer or do something on a ticket a long time from now, but don’t want to leave the ticket open for that period because it would clog up your views and reporting?

Now you can solve this using the Future tickets app.

The app lets you set a ticket to be created at any point in the future regardless of the state of the current ticket you’re on, even if its closed.

You can specify a template that defines the future ticket and can be set to copy whatever you want from the original ticket.

You can also set yourself a note to let your future self (or another agent) know why you set it to be created in the first place.

And you can see a view of all of your future and past tickets in the app too.

So if you ever find yourself wishing your tickets could time travel, get the SweetHawk Future tickets app or install is as part of the SweetHawk Super Suite of apps today!