Скачать или смотреть Reducing Customer Effort, Increasing Your Net Promoter Score

Register for the webcast here: http://www.crmxchange.com/webcast/cus...

Traditional methods of serving customers are churning out poor Net Promoter Scores (NPS) and are negatively affecting loyalty rates. As consumers become more empowered with access to information through the proliferation of Internet-connected smart devices, expectations on service and corresponding perceived effort are changing rapidly.

This webinar will address the changing dynamics of the consumer landscape and the impact demographics are having on perceived customer effort. It will identify how current customer service implementations are creating a widening gap between the company and its customers and how this gap is negatively impacting NPS. Finally, it will offer concrete steps that companies can take to remedy this gap reduce customer effort and positively impact NPS.