Скачать или смотреть IT Support Ticketing tool | IT Support | L1 Support | Help Desk | Full Course

IT Support Ticketing Tool Full Course (Lecture - 2)

In this Video, explains about
Ticketing Tool for L1 Support

Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and ManageEngine.

Associates will Learn all about creating , updating and Managing the tickets properly for the EUC Support. Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who are joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from the Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.

This E-learning Adds value by providing the knowledge in handling the IT Support Tickets and getting Hasslefree entry into any IT organization for EUC Support.
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