Скачать или смотреть Connecting the CEO & Your Digital Customer Strategy

Recorded on June 10th during this webinar we examined how Digital Leaders can gain buy-in and prove the wider value of Customer Experience?

How connected is the CEO with your Digital Customer Strategy?

Would you benefit from knowledge share from your peers on how to gain buy-in and prove the wider value of Customer Experience?

What is the role of Customer Experience in an organisation
Has everyone bought into it?
The role that digital plays
How is it measured or quantified?
Omni-Channel or connected devices - the increasing area of difficulty engaging with customers and prospective customers
Personalisation or a 'One Customer' strategy?
Emerging technologies and trends