Скачать или смотреть Customer Driven with Chad McDaniel - Creating Personalized Customer Experiences

Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Joseph Ansanelli, CEO at Gladly Inc., and Partner with Greylock, two companies reinventing customer service to put people back at the heart of it. In this discussion Joseph shares insights on the challenges of creating a personalized customer experience, the challenges of it, the future of PCE in CX and our need for action as CX Leaders.

In this episode, Chad and Joseph discuss:

-the problem with tickets and case numbers in the CX experience
the explosion of messaging app support and consumer expectation
-How JetBlue is effectively leveraging Gladly to improve the CX experience for their consumers
How to battle the Amazon effect with customer service
Current trends in CX and their long term viability

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