Скачать или смотреть Oregon Employment Department cuts call hours, closes phones on Mondays

The Oregon Employment Department will soon significantly reduce the number of hours its employees spend answering phones.

Currently, Oregonians can call from 8 a.m. to 5 p.m., Monday to Friday, but starting June 4, those hours will be reduced to 9 a.m. to 4 p.m.

This change will be permanent. The state agency is also temporarily shutting down incoming calls on Mondays until its claim issues are caught up.

"Because our top priority is to significantly reduce the number of people waiting for their claims to be resolved, we need to give our employees more time to focus on resolving claims," said agency Director David Gerstenfeld.

Gerstenfeld said the temporary change will continue until claims issues that are causing claims to take longer than six weeks to be either approved or denied are reduced by at least 80%. He said those issues are now roughly 13,500 but noted that some claims have multiple issues, therefore the number of issues does not correspond to the number of claims taking more than six weeks.

full article here: https://katu.com/news/local/oregon-em...